Full Job Description

PRODUCT SUPPORT ANALYST

About BIZBLOQS

BIZBLOQS is a leading provider of logistics solutions, serving companies of all sizes and industries with powerful, scalable, and customized software platforms. As a fast-growing and dynamic organization, our success is rooted in our commitment to solving real business challenges, delivering actionable insights, and empowering our customers to take full control of their operations—driving efficiency, growth, and profitability. Unlike traditional SaaS providers, BIZBLOQS leverages cutting-edge technology to deliver tailored solutions that meet each customer's current needs while also being designed to scale with their future growth. We pride ourselves on doing this faster and more cost-effectively than the competition. Since our founding in 2015, our people have been the cornerstone of our success. We hand-pick professionals not only for their logistics expertise, but also for their ability to thrive in agile, results-driven teams dedicated to delivering outstanding service. Our goal is to delight our customers—first time, every time. At BIZBLOQS, we live our mission every day: to develop the building blocks that empower our customers to create cutting-edge, high-performing businesses that exceed their growth objectives.

THE ROLE:

As a Product Support Analyst at BIZBLOQS, you will be responsible for supporting and maintaining the custom-built processes of our customers who rely on our Warehouse Management System (WMS). Our customers operate across various industries within the logistics sector and are located primarily in Europe and other regions. You will encounter a wide range of support needs, from simple e-commerce setups to complex production and logistics solutions. Working closely with Application Managers, the Senior Project Engineer, and the Project Manager, you will review and refine specifications, identify necessary adjustments, and implement solution to ensure optimal system performance. You will be part of a growing organization that is based in our Makati, Metro Manila office in the Philippines, where teamwork, technical excellence, and customer satisfaction are central to our operations.

RESPONSIBILITIES:

+ Provide support to users / customers by responding to product-related inquiries via ticketing system.

+ Responsible for testing custom solutions, resolving technical and functional issues, creating customer reports and dashboards, documenting processes, and coordinating with project managers.

+ Escalate unresolved issues to the development or engineering teams with detailed documentation.

+ Maintain and update knowledge base articles, FAQs, and internal documentation.

+ Analyze support data to identify recurring issues, propose improvements, and enhance user experience.

+ Communicate effectively with stakeholders to ensure issues are resolved in a timely and professional manner.

REQUIREMENTS/QUALIFICATIONS:

+ Bachelors Degree in Computer Science or equivalent.

+ Proven experience in Application Support and/or Technical Support for an ERP System.

+ Hands-on experience with low-level coding platforms.

+ Strong knowledge of databases and SQL query tools, preferably Microsoft SQL Server.

+ Experience in designing reports, especially using SSRS and SQL Server Reporting Services, is an advantage.

+ Excellent verbal and written communication skills in English.

+ Collaborative team player with strong interpersonal skills.

+ Demonstrates a high level of customer service orientation and professionalism.

+ Strong analytical thinking with a solutions-driven mindset.

+ Highly organized with effective time management and prioritization skills.

+ Proactive “can-do” attitude with a commitment to continuous improvement.

+ Understanding of operational processes, particularly in production and logistics, is advantageous.

WORK SCHEDULE:

This is a hybrid work arrangement requiring an onsite presence three days per week. Candidates should be flexible and open to working night shifts, as needed.

THE OPPORTUNITY:

BIZBLOQS provides all our staff with the opportunity to grow with the company through inputting their own ideas and suggestions, on-the-job learning and training and development opportunities. The company maintains a positive environment for open communication and collaboration. Compensation and benefits are market-driven and dependent on knowledge and experience.

Salary starting from 60,000 PHP per Month